Last Updated: 14/08/2025

Welcome to Sugora.com (“we,” “us,” “our,” or “the Company”). These Terms and Conditions (“Terms”) govern your access to and use of our website, mobile application, and services (collectively, “the Platform”). By accessing or using our Platform, you agree to be bound by these Terms, our Privacy Policy, and any additional terms and conditions applicable to certain products or services.

Please read these Terms carefully before making any purchase. If you do not agree with any part of these Terms, please discontinue use of the Platform.

1. General Information

1.1 About Us
Sugora.com is an Indian surprise-gift website where customers intentionally purchase thoughtfully curated gift boxes. All products are designed to provide value, quality, and a memorable unboxing experience.

1.2 Headquarters
Sugora Headquarters
[Full Address]
Shirpur, Maharashtra, India

2. Eligibility

You must be:

• At least 18 years old, or

• Using the Platform under the supervision of a parent/guardian who agrees to be bound by these Terms.

By placing an order, you confirm that you are legally capable of entering into a binding contract under the Indian Contract Act, 1872.

3. Products and Services

3.1 Nature of Products
All products on Sugora.com are surprise gift boxes or related items, clearly described on their respective product pages. The concept is based on intentional buying—you knowingly purchase a surprise gift without gambling elements or uncertain legality.

3.2 Product Images and Descriptions
We make every effort to ensure product descriptions and images are accurate. However, slight variations in packaging, color, or design may occur due to supplier updates or display differences.

3.3 Availability
Product availability may change without prior notice. We reserve the right to limit quantities, discontinue products, or refuse service at our discretion.

4. Pricing and Payment

4.1 Prices
Prices are displayed in Indian Rupees (₹) and are inclusive of applicable GST unless otherwise stated.

4.2 Payment Methods
We accept payments through secure third-party gateways (e.g., Razorpay, PayU). By making a payment, you authorize us (and our payment processors) to charge the specified amount for your purchase.

4.3 Payment Confirmation
Your order will be processed only after full payment is successfully received.

5. No Refund and No Return Policy

5.1 Final Sale
All sales made on Sugora.com are final. Due to the nature of our products (customized, curated, and sealed surprise gift boxes), we do not offer refunds, returns, or exchanges once an order has been confirmed.

5.2 Exceptions
Refunds or replacements will only be considered in the following rare cases:

• Product was damaged during transit.

• Wrong product was delivered (completely different from the order).

In such cases, you must notify our Customer Care Team within 48 hours of delivery, along with photographic/video proof. Our decision on whether to replace or refund in these situations will be final.

6. Shipping and Delivery

6.1 Delivery Timelines
Orders are dispatched within the timeline mentioned on the product page. Actual delivery times may vary depending on location, courier delays, weather, or unforeseen events.

6.2 Delivery Address
It is your responsibility to provide an accurate and complete delivery address. We are not responsible for failed deliveries due to incorrect or incomplete address details.

6.3 Risk of Loss
All purchases are shipped via third-party carriers. The risk of loss passes to you upon delivery to the carrier.

7. User Responsibilities

By using Sugora.com, you agree to:

• Provide accurate and truthful personal and payment information.

• Not misuse the Platform for fraudulent purposes.

• Comply with applicable Indian laws and regulations.

• Not engage in any activity that may damage or disrupt our Platform.

8. Intellectual Property Rights

8.1 Ownership
All content on Sugora.com—logos, text, graphics, product designs, images, videos, and software—are our property or licensed to us, protected by Indian Copyright Act, 1957 and applicable intellectual property laws.

8.2 Restrictions
You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law:

• Sugora.com will not be liable for any indirect, incidental, or consequential damages arising from the use of our Platform or products.

• Our total liability for any direct damages shall not exceed the purchase price of the product in question.

10. Indemnification

You agree to indemnify and hold harmless Sugora.com, its affiliates, employees, and partners from any claims, losses, or damages arising out of your breach of these Terms or misuse of our Platform.

11. Force Majeure

We shall not be responsible for delays or failures in performance due to events beyond our reasonable control, including but not limited to natural disasters, strikes, acts of war, or governmental restrictions.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Dhule District, Maharashtra.

13. Changes to the Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our Platform after changes constitutes acceptance of the revised Terms.

14. Contact Information

For any questions regarding these Terms, you may contact:

Customer Care
Email: support@sugora.com

Grievance Officer (As per Consumer Protection E-Commerce Rules, 2020)
Name: Sugora Manager
Email: support@sugora.com