Disclaimer – Sugora.com

Last Updated: 14/05/2025

1. Introduction

This Disclaimer (“Disclaimer,” “Statement”) applies to Sugora.com (“we,” “our,” “us,” or “the Company”), including all its products, services, website, and communication channels. By using our website, purchasing products, or interacting with us, you acknowledge that you have read, understood, and agreed to the terms stated in this Disclaimer.

The purpose of this Disclaimer is to clearly communicate our limits of responsibility, the scope of information provided, and the extent of customer obligations in relation to the use of our platform and products.

2. Nature of Business

Sugora.com is an Indian-based surprise gift e-commerce platform offering intentionally purchased, thoughtfully curated gift boxes and products. The concept is based on fully informed, conscious buying — customers understand that the specific contents of certain products may be part of the “surprise” element but will always be of the quality, value, and category advertised.

Our business is not a lottery, gambling, or wagering activity under the Public Gambling Act, 1867, or any applicable state laws. Every purchase is a straightforward retail sale where the customer knowingly orders a gift or box for personal or gifting purposes.

3. No Professional Advice

All content, descriptions, images, or communications provided on Sugora.com are for informational purposes only. They do not constitute:

  • Professional, legal, medical, or financial advice.

  • A guarantee of any specific outcome from the use of products.

We do not claim that our products will have any therapeutic, health, or measurable impact unless explicitly stated and supported by evidence from the manufacturer.

4. Accuracy of Information

While we strive for accuracy and reliability:

  • Product descriptions, prices, and availability may change without prior notice.

  • Images are for illustrative purposes and may not exactly match the delivered product in terms of packaging, color shade, or decorative details.

  • Minor variations due to supplier updates, display screen settings, or packaging changes are normal and not considered defects.

We are not liable for any perception of “difference” arising from reasonable variations between the advertised and delivered items.

5. Product Usage Disclaimer

  • Our products are intended only for the purposes stated in their descriptions.

  • We are not responsible for misuse, mishandling, or damage caused by the customer after delivery.

  • Certain items (e.g., scented candles, cosmetics, edible items) may have manufacturer-specified usage guidelines, storage requirements, and expiry dates — customers are responsible for following these instructions.

We disclaim liability for any damage, loss, or injury caused by failure to follow proper use guidelines.

6. Quality and Third-Party Products

Many items in our gift boxes are sourced from third-party manufacturers. While we ensure they meet our quality standards before packaging:

  • All warranties, guarantees, and quality claims for such items are those of the original manufacturer.

  • Sugora.com does not assume responsibility for defects arising from manufacturer fault beyond our standard replacement process for damaged/incorrect deliveries.

7. No Warranties

Sugora.com provides products and services “as is” without any express or implied warranties. This includes, but is not limited to:

  • Implied warranties of merchantability.

  • Fitness for a particular purpose.

  • Non-infringement of third-party rights.

While we take care to ensure every customer has a positive experience, we cannot guarantee uninterrupted service, error-free website functionality, or flawless product condition in every shipment due to factors beyond our control (e.g., courier handling).

8. Limitation of Liability

To the fullest extent permitted by Indian law:

  • Sugora.com shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

  • Our maximum aggregate liability, if proven, shall not exceed the amount paid by the customer for the specific product that caused the dispute.

This includes damages arising from:

  • Delay or failure in delivery caused by third-party couriers.

  • Minor differences in packaging, design, or product presentation.

  • Force majeure events (natural disasters, strikes, transport disruptions).

9. Customer Responsibility

When purchasing from Sugora.com, you agree that:

  • You are making an informed, intentional purchase.

  • You have read and understood our No Refund/No Return Policy.

  • You will inspect the product upon delivery and notify us within 48 hours of any issues.

  • You will follow all usage, safety, and care instructions provided.

Failure to follow these responsibilities releases Sugora.com from any resulting liability.

10. Refund and Returns Disclaimer

As clearly stated in our Refund & Returns Policy:

  • We do not offer refunds or returns except in cases of significant damage in transit or incorrect product delivery.

  • Refund/return eligibility requires timely reporting and photographic/video proof.

  • Customers acknowledge and accept this policy before placing an order.

11. Shipping Disclaimer

  • Delivery timelines provided are estimates only.

  • We are not responsible for delays caused by courier partners, weather, strikes, or other events beyond our control.

  • The risk of loss transfers to the customer once the package is handed over to the carrier.

12. Third-Party Links and Affiliations

Sugora.com may contain links to third-party websites for informational or convenience purposes.

  • We do not endorse, control, or take responsibility for the content, policies, or practices of such websites.

  • Your interactions with third parties are solely at your own risk.

13. Force Majeure

Sugora.com shall not be liable for delays or failures in performance due to events outside our reasonable control, including but not limited to:

  • Acts of God (floods, earthquakes, storms).

  • War, riots, strikes, or labor disputes.

  • Government actions or restrictions.

  • Transport and supply chain disruptions.

14. Indemnity

You agree to indemnify, defend, and hold harmless Sugora.com, its affiliates, employees, and partners from and against all claims, damages, costs, liabilities, and expenses (including legal fees) arising out of:

  • Your breach of this Disclaimer or our Terms & Conditions.

  • Your violation of any law or third-party rights.

  • Your misuse of our products or services.

15. Jurisdiction and Governing Law

This Disclaimer is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Dhule District, Maharashtra.

16. Changes to Disclaimer

We reserve the right to modify this Disclaimer at any time to reflect operational, legal, or regulatory changes. The updated Disclaimer will always be available on our website with the “Last Updated” date clearly shown.

17. Contact Information

For any questions or clarifications about this Disclaimer:

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