Last Updated: 14/08/2025

Welcome to Sugora.com (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase on Sugora.com, a surprise-gift platform where customers intentionally select and buy meaningful gifts.

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1. Legal Framework & Compliance

Sugora.com operates in compliance with the following Indian regulations:

• Information Technology Act, 2000, particularly Section 43A, mandates the adoption of “reasonable security practices” when handling sensitive personal data or information (SPDI) Law BlendIndiaFilings.

• IT (SPDI) Rules, 2011, require that we publish a clear, accessible Privacy Policy outlining our data practices Wikipedia.

• Consumer Protection (E-Commerce) Rules, 2020, oblige us to maintain transparency, appoint a grievance officer, and display contact details IBC Law.

• Digital Personal Data Protection Act, 2023 (DPDPA): Though not yet enforced, we incorporate its principles—such as data principal rights, consent, grievance redressal, and transparency—to strengthen trust Wikipedia.

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2. Definitions

• Personal Data: Any information that identifies you as an individual—e.g., name, email, postal address, phone number, transaction details.

• Sensitive Personal Data or Information (SPDI): Data like financial details (payment info), health information, etc., which require extra protection.

• Data Fiduciary: Sugora.com, responsible for collecting and processing your data.

• Data Principal: You, the individual whose data is collected.

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3. Information We Collect

a) Information You Provide

• Account Registration: Name, email address, password.

• Order Processing: Shipping address, contact number, gift recipient details (when applicable), payment details (via secure gateways).

• Communications: Responses to customer support, feedback, complaints.

b) Automatically Collected Information

• Website usage data via cookies and analytics tools (e.g., device type, IP address, pages visited) to enhance user experience.

c) Consent and Intentionality

Users expressly choose to purchase “surprise gifts” — there is no randomness or lack of purpose. Every purchase is sensibly made with awareness.

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4. Purpose of Collection & Use

We collect and process your data strictly for legitimate business purposes:

• To Process and Fulfill Orders (e.g., gift delivery).

• Customer Support & Grievance Handling, per consumer-protection rules IBC Law.

• Analytics & Website Improvement.

• Marketing Communications, only if explicitly consented to.

• Compliance with Legal Obligations, such as tax records (GST), audits.

• Security & Fraud Prevention.

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5. Consent, Notice & Choice

• Notice: You are informed clearly at the point of data collection (e.g., account creation, checkout) what data we request and why.

• Consent: We collect data only with your explicit consent—no pre-ticked boxes, in line with Consumer E-Commerce Rules IBC Law.

• Choice: You can opt out of non-essential data collection (e.g., marketing) and withdraw consent at any time.

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6. Sharing & Disclosure

We do not share your personal data with third parties except:

• Service Providers (e.g., logistics, payment gateways) under strict confidentiality.

• Compliance with law enforcement or legal requirements.

• Government Authorities, as mandated.

• With Your Consent, for optional services (e.g., gift personalization).

We do not sell or rent your data to unrelated third parties.

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7. Data Retention & Disposal

Your data is retained only as long as necessary to:

• Fulfill orders.

• Comply with legal retention periods (e.g., tax, financial audits).

• Address any grievances or disputes.

Once the purpose is served, we securely delete or anonymize your data safely and effectively.

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8. Security Measures

We maintain robust security protocols:

• Encryption: SSL/TLS for data in transit; data at rest is securely stored.

• Access Controls: Strict authorization for staff and service providers.

• Monitoring: Periodic security audits and vulnerability assessments.

• Privacy by Design: Security is embedded into all systems, not added later Wikipedia.

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9. User Rights

Aligned with DPDPA principles, you have the right to:

• Access your personal data.

• Correct or Update inaccuracies.

• Withdraw Consent for non-essential processing.

• Request Deletion (“right to erasure”).

• File a Complaint with our Grievance Officer.

Beyond that, you retain the right to approach the Data Protection Board of India under the DPDPA for unresolved issues https://secureprivacy.ai/Wikipedia.

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10. Grievance Redressal

In accordance with E-Commerce Rules:

• Our appointed Grievance Officer will acknowledge your complaint within 48 hours and resolve it within one month IBC Law.

• Contact details of our Grievance Officer and customer-care are prominently displayed on our website.

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11. Children’s Privacy

Sugora.com is not intended for users under 18. We do not knowingly collect data from minors. If we learn of such data, we take immediate steps to delete it.

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12. Updates to This Policy

We may update this Privacy Policy to reflect regulatory changes or new practices. Changes will be communicated via website notices or email. We encourage you to review the policy periodically.

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13. Contact Us

Grievance Officer
Name: Sugora Mangaer
Email: Support@sugora.com
Phone: [contact number]

Registered Office / Headquarters:
Sugora.com Headquarters
Shirpur, Dist Dhule 425405 Maharashtra , India

You may also contact our customer-care via [designated email/phone] for general queries.

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14. Summary of Privacy Practices

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Thank you for trusting Sugora.com. We value your privacy and are committed to ensuring that every surprise gift purchase is made with intention, clarity, and integrity.